Refund policy
Last Updated: April 14, 2026
At Smart Home Store USA, we want you to be satisfied with your purchase. This policy outlines our procedures for returns and refunds to ensure a transparent shopping experience.
Order Cancellations
Before Shipment: Orders may be canceled for a full refund if they have not yet been processed for shipping.
After Shipment: Once an order has shipped, it must follow the standard return process outlined Below
30 Days Easy Returns
You have 30 days from the date your order is delivered to initiate a return
To be eligible for a return, item must be
- Unused
- In their original condition
- Returned with all original packaging, tags, and accessories
Our support team will guide you through every step of the process.
Restocking Fee: $0 - we do not apply any restocking fees.
Return Policy Overview
- Return Window: 30 days from the date your order is delivered
- Condition: Products must be unused and in original condition with all packaging, tags, and accessories included
- Easy Returns: Our support team will walk you through the entire process
- Restocking Fee: None
Return Costs
Defective or Incorrect Products
There is no cost to the customer if the item:
- Is not what was ordered
- Was damaged during shipping
- Has any type of defect
Customer Remorse (Change of Mind)
The customer is responsible for actual return shipping costs if:
- An incorrect item was selected
- The item does not fit as expected
- The item is no longer needed
Original shipping charges are non-refundable.
How to Return an Item
- Contact Us: Send an email to support@smarthomestoreusa.com with your order number and the reason for your return.
- Repack Your Item: Place the item back in its original packaging securely, making sure all accessories, tags, and documents are included.
- Send it Back: Drop off your package at your nearest shipping carrier location following the instructions provided in your return authorization email.
Refund Process
- Inspection: Once your return is received by Opus Appliances, the item will be inspected to confirm it meets our return conditions.
- Refund Timeline: After the inspection is complete, your refund will be processed. Please allow up to 7 business days for the refund to show on your original payment method, depending on your bank or provider.
Exchanges
We accept exchanges. If you would like to exchange your item for a different size, color, or product, please contact us at support@smarthomestoreusa.com, and we will assist you with a quick exchange
Order Not Delivered
If your order hasn't arrived within the expected delivery timeframe, please contact us at support@smarthomestoreusa.com with your order number. We will look into the matter with the shipping carrier. If the package is confirmed as lost, we will provide a full refund to your original payment method or ship a replacement at no extra cost to you.
Non - Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return. These products will be clearly marked as non-returnable on their product pages.
Changes To This Policy
We reserve the right to modify this Return & Refund Policy at any time. Updates will be posted on this page with a revised Last Updated date. We recommend reviewing this policy from time to time. Continued use of our site after any modifications constitutes your acceptance of the revised policy.
Questions?
Visit our FAQS page or contact our customer service or assistance.
Contact Information
For any questions regarding this policy, please reach out to our support team:
300 Hilliard Lane, Merritt Island Florida 32952 United State
Phone:+1 (321) 327-9936
Email: support@smarthomestoreusa.com
Support: Monday to Friday : 9:00 AM – 5:00 PM (EST)