Frequently Asked Questions

FAQ Accordion

Got Questions? We've Got Answers to Help You
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What is your return policy?

We offer a 14-day hassle-free return policy. Items must be unused, in their original packaging, and accompanied by proof of purchase. For full details, visit our Return & Refund Policy.

Do you offer free shipping?

Yes! We offer free standard shipping on all U.S. orders with no minimum purchase required. Orders are typically processed within 3–5 business days.

Do you offer any promotions or discounts?

While we’re not offering promotions at the moment, we frequently run sales and exclusive offers. Sign up for our newsletter or follow us on social media to stay in the loop!

Is the information I provide on your website secure?

Absolutely. We take data security seriously. Our website uses SSL encryption to protect your personal and payment information. We do not store your credit card details payments are securely processed through trusted payment gateways.

What types of payment do you accept?

We accept a wide range of secure payment options, including: Visa, Mastercard, American Express, PayPal, Google Pay, Shop Pay and Google Pay.

Does Smart Home Store USA offer a quality guarantee on products?

Yes, we stand behind the quality of every product we sell. If you receive a defective or damaged item, please Contact Us immediately. We're committed to making things right and ensuring your satisfaction.

Is product availability guaranteed?

We strive to keep our inventory up to date, but due to high demand, some items may sell out quickly. If a product is out of stock, we’ll notify you promptly and may offer alternative options or estimated restock dates.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number and link. You can also log in to your account at any time to view your order status.

How can I contact customer service?

Our customer support team is available by phone and email. We’re happy to assist with any questions, concerns, or order-related issues. We typically respond within 1 business day. Visit our Contact Us page for more info.