At Smart Home Store USA, we are committed to offering high-quality products sourced from a variety of reputable brands and manufacturers. Each product’s warranty is primarily provided by its respective manufacturer, and the terms may vary accordingly. Below is our general warranty policy to assist you:

Manufacturer’s Warranty

Most products available through our store come with a manufacturer’s warranty that covers defects in materials and workmanship under normal use. The duration and specific terms of these warranties are determined by the individual manufacturers. For detailed information, please refer to the warranty
documentation provided with your product or visit the manufacturer’s official website.

Extended Warranty Options

We offer extended warranty plans to provide additional protection for certain products beyond the standard manufacturer’s warranty. These plans may include coverage for accidental damage, on-site repairs, and other benefits. For more details on the available extended warranty options,
please contact our customer service team at info@smarthomestoreusa.com
or +1 (321) 327-9936.

Filing a Warranty Claim

If you encounter an issue with your product that you believe is covered under warranty, please follow these steps:

1. Review the Warranty Terms: Consult the warranty documentation that accompanied your product to understand the coverage and any specific procedures outlined by the manufacturer.
2. Contact Our Customer Service: Reach out to us at info@smarthomestoreusa.com with the following information:
   
   >> Your order number
   >> A detailed description of the issue
   >> Photographs or videos illustrating the problem
   >> Any relevant warranty documentation 
   
3. Follow Return Instructions: Our team will guide you through the return process, which may involve obtaining a Return Merchandise Authorization (RMA) number. Please note that RMA numbers are typically valid for a limited time, so prompt action is recommended. Ensure the product is returned in its original packaging, including all accessories and documentation

Important Considerations

• Third-Party Warranties: Some products may be covered by third-party warranty providers. In such cases, we will assist in directing you to the appropriate contacts to facilitate your claim.
  Shipping
• Costs: Depending on the manufacturer’s policy, you may be responsible for shipping costs associated with returning the product for warranty service. We will inform you of any such charges during the claim process.
• Non-Warranty Repairs: If your product’s issue is not covered under warranty, repair services may still be available for a fee. We can provide information on repair options and associated costs upon request.

Contact Information:

Phone: +1 (321) 327-9936

Email: info@smarthomestoreusa.com

Address: 754 N Apollo Blvd, Melbourne Florida 32935, United States

Support: Monday to Friday: 9:00 AM – 5:00 PM