Effective Date: JUNE/09/2024
At Smart Home Store USA, we are dedicated to providing high-quality products sourced from reputable brands and manufacturers. Most products sold through our store are backed by a manufacturer’s warranty. Below is an overview of our warranty policy to guide you through the coverage available. Manufacturer’s Warranty Most products purchased from Smart Home Store USA come with a manufacturer’s warranty that covers defects in materials and workmanship under normal use. The duration and specific terms of these warranties vary by manufacturer. For detailed information, please refer to the warranty documentation included with your product or visit the manufacturer’s official website. Extended Warranty Options For select products, we offer extended warranty plans to provide additional protection beyond the standard manufacturer’s warranty. These plans may include coverage for accidental damage, on-site repairs, and other benefits. For more information on extended warranty options, please contact our customer service team at:
Email: support@smarthomestoreusa.com
Phone: +1 (321) 327-9936

Filing a Warranty Claim If you experience an issue with your product that you believe is covered under warranty,
please follow these steps:

1. Review the Warranty Terms:
Consult the warranty documentation that accompanied your product to understand the coverage and any specific procedures outlined by the manufacturer.
2. Contact Customer Service:
Reach out to us at support@smarthomestoreusa.com with the following details:
Your order number
A detailed description of the issue
Photographs or videos illustrating the problem
Any relevant warranty documentation

3. Follow Return Instructions:
Our customer service team will guide you through the return process. This may involve obtaining a Return Merchandise Authorization (RMA) number. RMA numbers are typically valid for a limited time, so we recommend acting promptly. Ensure that the product is returned in its original packaging with all accessories and documentation. Important Considerations

Third-Party Warranties:
Some products may be covered by third party warranty providers. If this is the case, we will assist you in contacting the appropriate provider to facilitate your claim.
Shipping Costs:
Depending on the manufacturer’s policy, you may be responsible for shipping costs associated with returning the product for warranty service. We will inform you of any such charges during the claim process.
Non-Warranty Repairs:
If the issue with your product is not covered under warranty, we may still offer repair services for a fee. We can provide you with repair options and associated costs upon request.

Contact Information
For assistance with warranty claims or any questions about this policy, please contact us:
Email: info@smarthomestoreusa.com
Phone: +1 (321) 327-9936
Support Hours: Monday to Friday, 9:00 AM – 5:00 PM EST